Success Story · Shopping Mall
How did a shopping mall organize vehicle and taxi flows with real-time operational data?
Explore how this shopping mall transformed its chaotic vehicle and taxi flow into operational efficiency using KSI video analytics technology.
+ Fluidity
taxi and private vehicle traffic
ROI +
positive return on investment confirmed
24/7
real-time monitoring of access and taxi zones
- 01
The problem
The shopping mall faced a double challenge: managing the flow of taxis that exceeded passenger demand and dealing with the saturation of parking access points. The lack of coordination and foresight was negatively affecting the customer experience and the mall's own image.
We were trapped in a vicious cycle affecting both vehicles and taxi management. Operational efficiency was just a dream while taxi queues invaded the streets and parking access jams became a daily puzzle.
O.C.Mall Operations Manager - 02
How it was solved
Actions taken:
- ✓KSI video analytics deployed to monitor the number of people waiting for taxis and parking access points.
- ✓Creation of an additional taxi waiting area nearby to balance supply and demand based on the number of people waiting.
- ✓Establishment of an alert system that activated operational plans to clear jams and control vehicle flow in real time.
With KSI, we opened our eyes. The real-time data we obtained allowed us to act before chaos broke out. We had gone from reacting to anticipating.
O.C.Mall Operations Manager - 03
Results
- ✓Significant improvement in customer experience and traffic flow inside and around the facilities.
- ✓Substantial decrease in complaints from visitors and taxi operators.
- ✓Positive return on investment reflected in overall greater efficiency.
- ✓Strengthened reputation as a space committed to innovation and efficiency.
With the power KSI gave us to predict and manage, a substantial decrease in operational problems and wait times was recorded, for both customers and taxis. We also managed to dynamize parking entry and exit with proactive actions that eradicated chronic traffic jams.
O.C.Mall Operations Manager